Terms & Conditions

    1. It is customer’s responsibility of provide or reserve parking on both sides, if we get penalty charges those will be added in the final cost.
    2. Customer to pay for any pay and display, parking ticket issued Tall/Congestion(s)
    3. We do not accept the responsibility of damage cause due to the design of the property by height, length and width of any large item being moved in or out.
    4. Customer has the right to cancel the job before we reach at their door. After that customer can’t cancel the job if they still want to cancel the job than you have to pay minimum three hours charges.
    5. Children under 18 should not be left unattended whilst our teams are working at your property.
    6. Payment must be paid before unloading.
    7. If there is the time limit to hand over the property or to close the property should be informed before otherwise you can’t claim any further services with in the agreed price.
    8. Staffs need to take breaks for tea, lunch, drinks and refreshment or smoke. In per hour job staff is allowed to take fifteen minutes break at every three hours period it is included in the hours.
    9. Insurance Excess is £350.


    We will happily remove and store most items that you wish to submit for removal or storage. However, we are subject to clauses a,h,k below, unable in the normal course of business to accept any of the following types of items:

    • Any living things include any animals, bird, fish and plants.
    • Any goods that is likely to encourage vermin or other pets or to cause infestation.
    • Any goods that require special licence.
    • Any goods that require government permission to import or export.
    • Any food and/or, drink that is, or needs to be, refrigerated or frozen.
    • Any drugs
    • Any stolen or prohibited or illegal goods.
    • Any goods that are potentially dangerous, explosive or otherwise liable to cause damage. This includes, but is not limited to, firearms, ammunition, paints, aerosols, gas bottles and canisters.
    • Any jewellery, including tickets and watches, and precious stones or metals or items made from precious metals or including precious stones.
    • Any money, securities, financial or legal documents, including but not limited to share certificates and leases.
    • Customer must carry with them, money, handbags, laptops, jewellery, watches, mobile phones etc.
    • Items with special fitting from manufacturers will not be dismantled or assembled.
    • We can stop or cancel the job at any time, due to any misbehaves rude comments or the use of abusive language by the customer(s).
    • If your stuff exceeds from the above detail or something which you forgot to mention will be charge separately.
    • There is a minimum £90 charge on dumping per half tonne.
    • Emergency overnight storage charges would be £150.00.
    • We don’t accept responsibility for loss or damage to the customer’s property after the completion of the job when we have left your property and payment is received.
    • If there is a delay caused by the customer or any other reason than we will charge for the delay period separately.